How to Say It At Work: Putting Yourself Across with Power Words, Phrases, Body Language, and Communication Secrets

All of the most common communication needs in a work situation are covered whether it is dealing with a supervisor, subordinate, customer, potential customer, creditors, customer complaints, vendors, investors or job interviews.

One of the unique things about the book are the lists of words and phrases to use as well as ones to avoid and why. A recommended read for anyone seeking to improve their communication in all aspects of the work environment.


Joining the job market when over 45   October 16, 2000
Diane (Fallon, NV USA)
12 out of 12 found this review helpful

This book gave me the ideas I needed to do the homework for interviews. I was fully prepared for my job interview though nervous. I was able to give the appropriate answers and ask the appropriate questions.

In my current job this book has been useful when dealing with co-workers.

I have shared some of the information on job interviews with a family member. She had been trying to get a job with a particular agency. She had three previous interviews. She aced the interview after we discussed presentation from this book.


Practical, Situational, Inexpensive   September 24, 2003
D. Heatherly (United States)
11 out of 11 found this review helpful

This book is (a) practical - it provides logical, step-by-step details that work, (b) situational - it is organized by the many types of conversations and interactions that one is likely to have on the job, and (c) inexpensive - it offers a lot for the money.

Granted, some of the specific situations covered in this book occur regularly and will be most helpful to readers who may have little or no workplace experience.

The book's real value, however, involves those interactions we have with our bosses, employees, customers, and suppliers that do not happen all that often. When these situations come up, emotions may run high and the stakes may be significant. In my experience, "common sense" alone wasn't always enough to ensure that I got what I needed and still maintained a good relationship with the other person. This book doesn't guarantee that (nothing does), but it does offer guidelines that have helped and worked for me.

If you have natural political savvy on the job, you probably don't need the information in this book. If you are more comfortable dealing with tasks than dealing with the people in your workplace, I think you will find this book well worth twelve bucks and the few minutes it takes to read about a specific interaction before you're actually having it.


Must have   December 24, 2006
Maven Books (CA)
3 out of 3 found this review helpful

I bought this while interviewing and now I keep it at work. I got the job I wanted with my top salary request. Useful, easy to understand and put into practice. Things you didn't realize about posture, facial expressions, simple phrasing, voice tone, etc. Great investment.