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Writing Performance Documentation | 
 enlarge | Authors: Janis F. Chan, Diane Lutovich
Publisher: Advanced Communication Designs, Inc.
Category: Book
Buy New: $32.00
New (5) Used (4) from $32.00
Rating:  3 reviews
Sales Rank: 675679
Media: Paperback
Number Of Items: 1
Pages: 111
Shipping Weight (lbs): 0.8
Dimensions (in): 10.8 x 8.3 x 0.4
ISBN: 0963745530
EAN: 9780963745538
ASIN: 0963745530
Publication Date: February 1994
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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Book Description
This book is essential for anyone who needs to write performance evaluations and other documents that support ratings and actions with facts and tell people exactly what they're expected to do. A complete self-study program in a handy workbook format, it provides the same practical techniques and strategies Advanced Communication Designs instructors have taught to business and professional people since 1980. Writing Performance Documentation supplements existing performance management systems and training programs with practical techniques and strategies, including how to use specific, objective terms to describe performance; use facts and observations to support conclusions, ratings, recommendations and actions; and write measurable, observable performance objectives. Filled with practice exercises with immediate feedback, the book can be used for self-study or as the text for a class.
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| Customer Reviews:
Very Helpful Resource December 18, 2001
1 out of 1 found this review helpful
Writing Performance Evaluations was the one part of my job I dreaded. I never knew what to say, I didn't want to make people mad, I was confused about objectives-the whole process confused me. A colleague suggested I try Writing Performance Documentation. The meaningful examples and helpful feedback showed me what is meant by objective documentation. I learned what words to stay away from and the kind of details that are necessary to write helpful observations. This is one of the few times that I found the examples of how not to do something as important as those that showed the right way. The section on writing objectives was equally helpful. Because I now use details and facts when writing documentation and develop objectives that can be easily measured or observed, people actually thank me for my evaluations. This book has made a great deal of difference in how I see my job.
Best writing book December 1, 2001
I love my job, which includes managing a staff of seven customer service representatives. But I always hated doing performance appraisals. My own manager sent me to a workshop where I learned a lot about how important communication is to successful performance management. At the end of the class, the instructor showed us a book, Writing Performance Documentation. I bought a copy for myself, and it was one of the best purchases I ever made because it helps me write objectives and performance documentation that communicate useful, specific information. I still don't love doing performance appraisals-but I'm much better at it now.
Best writing book December 1, 2001
I love my job, which includes managing a staff of seven customer service representatives. But I always hated doing performance appraisals. My own manager sent me to a workshop where I learned a lot about how important communication is to successful performance management. At the end of the class, the instructor showed us a book, Writing Performance Documentation. I bought a copy for myself, and it was one of the best purchases I ever made because it helps me write objectives and performance documentation that communicate useful, specific information. I still don't love doing performance appraisals-but I'm much better at it now.
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