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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities | 
 enlarge | Author: Susan Benjamin
Publisher: McGraw-Hill
Category: EBooks
List Price: $9.95
Buy New: $7.96
You Save: $1.99 (20%)
Rating:  2 reviews
Sales Rank: 6349
Format: Kindle Book
Media: Kindle Edition
Edition: 1
Pages: 224
Number Of Items: 1
Dewey Decimal Number: 158.26
ASIN: B0010QI2HQ
Publication Date: August 16, 2007
Availability: Usually ships in 24 hours
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Product Description
Perfect phrases for the right situation, every time! Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
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| Customer Reviews:
 Great product and service July 5, 2008
C. D. Beard (Long Beach, CA)
0 out of 4 found this review helpful
This is an excellent book for the management or human resources professional who has to deal with problematic personalities on a regular basis. It is highly recommended!!
 Perfect phrases...for making everyone mad at you October 18, 2007
Amaz34 (Indianapolis, IN United States)
33 out of 36 found this review helpful
I picked up this book because I thought it might be nice to have a list of ready-made phrases ready to use for difficult people at work. What a mistake! The suggested phrases in this book go against almost everything else I've ever read about effective communications and reads more like a "what to do to "CYA" at work." I find that most of the phrases suggested would, if spoken out loud to an actual person, probably make you no friends and indeed spark quite a few enemies.
The suggested language is often accusatory ("Because you yelled at the group..." and to say to a boss with unproductive comments "Comments like that are unproductive and do nothing but create bad feelings" - seriously, say that out loud and try to make it NOT sound snotty) and I can't imagine using any of these phrases ever in an attempt to communicate positively and effectively with my employees, my boss, my coworkers, my friends, my family, etc.
This book is far from perfect and contains probably the worst suggestions for dealing with difficult people. While the suggested phrases are straightforward, they lack the finesse often necessary to elicit the best response from someone.
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