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Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases) | 
 enlarge | Author: Anne Bruce
Publisher: McGraw-Hill
Category: Book
List Price: $9.95
Buy New: $4.58
You Save: $5.37 (54%)
New (24) Used (14) from $3.75
Rating:  8 reviews
Sales Rank: 114488
Media: Paperback
Edition: 1
Pages: 175
Number Of Items: 1
Shipping Weight (lbs): 0.1
Dimensions (in): 7.8 x 4.7 x 0.4
ISBN: 0071454071
Dewey Decimal Number: 658.3125014
EAN: 9780071454070
ASIN: 0071454071
Publication Date: May 18, 2005
Availability: Usually ships in 1-2 business days
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Shipping: International shipping available
Condition: SHIPS TODAY!! BRAND NEW BOOK, MAY HAVE REMAINDER MARK
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Product Description
Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: - Ways to enhance customer service in any business
- Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture
- The best answers to a wide range of interview questions
- Tips for documenting performance issues and conducting face-to-face reviews
This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.
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| Customer Reviews: Read 3 more reviews...
 This Perfect Phrases Kicks Performance Up A Notch! January 27, 2006
Anne Bruce (Charleston, SC USA)
1 out of 2 found this review helpful
I've given copies of this book to more than a dozen of my managers. Thanks McGraw-Hill for NOT making this topic more complicated than it needs to be and for giving the manager in today's real-world workplace the benefit of the doubt when it comes to performance in their own area of expertise.
 These phrases could get you in big trouble! September 5, 2005
Tina Lewis Rowe (Mile High City)
15 out of 15 found this review helpful
I can only assume that the other reviewers have not cleared these phrases with any HR department--or that they are friends of the author. The classic text by James Neal IS useful, so if you are looking for phrases, consider it. I will use this one as a source for examples of dangerous appraisal comments.
Let's say you receive your performance appraisal--the one on which your pay is based. You aren't getting a raise this year and you wonder why. How would you like to see some of Ms. Bruce's phrases on your appraisal? "Is clumsy." "Has an angry personality." "Celebrates seldom." "Has skewed logic." "Is a turn-off to fellow employees." "Does not appear to have adequate support system at home." "Has come to work bruised or badly shaken emotionally." Does not know how to brainstorm, in fact brain drizzles."
I sincerely thought this was meant to be a joke book when I first read it. Many of the opinions (compared to behavioral observations) could never be proven--and even if they could, would not be valid for a performance appraisal. Furthermore, consider how unprofessional a supervisor or manager would sound using terminology like this in something that might end up in court or an employment hearing some day: "Gets way too emotional." "Puts the kibosh on positive attitudes." "Acts very suspicious of everyone, almost paranoid." "Is sometimes difficult to understand because of heavy accent or language barriers." "Would not be found guilty of integrity if it were a crime." And those are supposed to be, as the cover says, ready-to-use phrases for addressing all performance issues?
Ms. Bruce is knowledgable and capable, so I am surprised at this material. If you purchase it, do not assume all or even most of the phrases will do anything more than result in a negative evaluation for YOU. You might end up with an appraisal that says, "Is more comfortable in the victim role," "Is slow moving," "Does not read newspapers or magazines," or even, "does not appear underchallenged."
An indispensable book for managers June 19, 2005
Andy (CA, USA)
0 out of 1 found this review helpful
Anne has done a fantastic job with her latest book! It is a must have for any supervisor - be it a large corporation, or a small company. It's well written, to the point and extremely useful. It allows the reader to quickly access key phrases and effectively document employee performance issues. Thanks for the help Anne!
Educational For Both Managers and Wannabes June 16, 2005
Overthehill Manager (Houston, Texas)
From my viewpoint, as a retired Manager, I would recommend that an organization put this book in the hands of all of their employees. Even those employees who have not previously shown aspirations for managerial achievement may feel inspired to use the book as a guideline for self improvement.
Overthehill Manager
Useful even for the non-corporate among us June 14, 2005
Terri Byrne-Dodge (Houston, TX USA)
0 out of 2 found this review helpful
Even for an entrepreneur who doesn't have any full-time employees to speak of, this book is inspirational. Reading, for example, the 20 gold points of the Ritz-Carlton hotel organization offers up an ideal to emulate and would help any business-owner understand why some organizations are simply more pleasurable to deal with than others. I found several useful nuggets to incorporate into my own business environment. Definitely worth adding to the business bookshelf.
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