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Logitech Harmony One Advanced Universal Remote | 
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| Brand: Logitech
Category: CE
List Price: $249.99
Buy New: $189.95
You Save: $60.04 (24%)
New (42) Used (2) from $189.95
Rating:  265 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Batteries Included: No
Shipping Weight (lbs): 4
Dimensions (in): 8 x 10 x 6
Warranty: 1 year warranty
MPN: 915-000035
Model: ONE
UPC: 097855046673
EAN: 0097855046673
ASIN: B00119T6NQ
Availability: Usually ships in 1-2 business days
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| Features:
| • | Easy Internet-based setup | | • | Dedicated on-screen activity buttons | | • | Color LCD touch screen | | • | Contoured backlit buttons | | • | Can learn IR codes from existing remote controls |
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| Accessories:
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| Editorial Reviews:
Product Description
Enjoy a full-color touch screen, intuitive button layout and an ergonomic design. So easy to use, the whole family will love it. Ergonomic design - Fits comfortably in your hand Rechargeable design - Eliminates the worry about replacing batteries World's largest A/V control database - Be confident your Harmony remote can control virtually any home-entertainment device you have today or buy tomorrow System Requirements - Windows 2000, Windows XP, Windows Vista, USB port, CD-ROM drive, Internet access, Macintosh OS X 10.3 or later
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| Customer Reviews: Read 5 more reviews...
 Once set-up is complete, it becomes five stars! August 22, 2008
D. Murphy (California)
Logitech Harmony One Advanced Universal Remote
What an amazing product. My husband was hesitant to get a universal remote. He had talked to a couple of audiophiles at work who told him the best ones are very expensive, and aren't quite what one expects yet.
Well, I convinced him to give this one a try after reading all of the excellent reviews, and making sure that all of our devices are supported. I had the remote set-up and working in no time.
That is, except for our DVD-carousel. Granted, this is not the most common piece of equipment, but as I said earlier, the Logitech site claimed that this was supported. I spent hours searching online to figure out how to get it to work just right-to no avail. Finally I gave in and called tech support.
To my surprise, my call was answered immediately. Within half an hour my remote was working the way I expected it to, and furthermore, I knew why it hadn't been working before. (Turns out there is not yet a "program" for the Sony DVD carousel, but since it uses IR, it can be programmed. There were a couple of extra steps that weren't explained in the manual.) Kudos to Logitech tech support.
We now have only one, or shall I say ONE remote sitting out, and we find using it to be extremely simple. As I said in my title, now that the remote is set up, it receives five stars. We have yet to go back to the old remotes for any operation. This, with quite a variety of equipment, including two game consoles. (NOTE: Harmony One does not control the consoles, the Wii because it uses bluetooth, and the Xbox 360 because it requires an extender, but all we do is press one button: Play Wii, and all of the other equipment is ready to go.)
This product is highly recommended!
 It's Going Back - Not Worth It August 21, 2008
NotMoss (Midwest USA)
I really wanted to love this remote. We just put together our first home theater system and I decided to splurge on a really good remote to simplify the process of controlling a plasma tv, satellite box and home theater audio/dvd system. Nothing fancy, just eliminate the clutter and consolidate the functions into one remote that controls basic functions like "watch TV", "play a dvd", and the like.
From the beginning the Harmony One was a nightmare. The website programming functions are terrific, straight forward and even intuitive in spots. No problem putting together a "program" to download to your remote, right? That's where the "fun" began. After over 6 hours (vs. the 30 minutes Harmony claims) the thing still is not programmed properly. At first, the system simply locked up at 3% complete on the download screen. Then, after calling tech support and variously changing USB ports, USB cables, rebooting my computer, rebooting my DSL modem, disabling anti-virus and the firewall (a ridiculous requirement for a consumer product, by the way!) I finally got something resembling a download. Now the unit kind of works, but usually will fail to turn on (or off) one component at the beginning or end of the sequence, or will "forget" to change the home theater unit to the correct audio source for the task selected. Favorite channels programmed on the website and appearing on the remote, do not function with the satellite box. The built-in help on the unit can correct errors on the run, but does not seem to "teach" the unit any revised or corrected commands that it identifies in its feedback question and answer routine.
I have spent over 4 hours on the phone with Harmony tech support and much more time on the website and screwing around with the remote. Enough is enough. Tomorrow, the unit goes back to Amazon with a request for a refund based upon a defective, unworkable product. If I am going to have marginal performance from a universal remote, I do not intend to pay a premium for it!
 Excellent remote with just a small durability problem August 19, 2008
D. Mishurov (Seattle, WA)
Well I've had this remote for a few weeks and overall I'm very satisfied with it. I decided to order this remote after reading many reviews here on Amazon. Setup was an absolute breeze for me and I'm somewhat confused as to how people on here have so many problems with setting it up. I consider myself a "power user" so naturally I skipped the manual (never read them for anything except furniture) and popped in the disc. For reference I used a 64 bit Windows Vista Home Premium system to configure my Harmony One. After installation was complete I started up the Logitech software without restarting my system (wasn't offered the option to do so). As far as I could tell this did not cause any problems during configuration. During the configuration, the software asked what devices I owned and if I wanted to set up any activities. Naturally I wanted to do this since activities are half the point of paying so much for a remote control. During the activity set up (for example Watch TV), the software asked me what source my HDTV needed to be on to receive cable, whether I use a cable box to watch cable, what I use to control volume (I use my 5.1 surround system), and etc. Transferring my configuration to the remote took longer than expected, but the wait time was not terrible. The only problem I've had with this remote is its durability. After a few weeks of service the Harmony One resets itself after putting it into the charger or after giving it a light tap near charging contacts on the back of the remote. This is most unfortunate as otherwise this remote is amazing, and luckily Amazon is next-daying me a replacement which will be here tomorrow.
Update: My replacement Harmony One works fine but the screen has a lit pixel. I'm debating on exchanging it, but I don't know if I want to bother for one lit pixel or not.
Smoking Remote August 17, 2008
CLT Shark (Charlotte, NC United States)
Slight problem with the software installation, but overall a great product. LCD Touchscreen is awesome. The main issue with any remote is line of sight ability with the components it is controlling. Very easy to setup. Easy to use. My 4 year old mastered it in a day.
remote works well but the setup process is tedious August 17, 2008
fluxcapacitor (California)
The Harmony One form factor seems pretty well designed. The layout of the touchscreen and the physical buttons works well and the remote feels solid in your hands. The touchscreen has excellent resolution and contrast and feels responsive enough. And the charging dock means you never have to deal with batteries again.
Where the Harmony One falls short is in the configuration process. You can only configure the remote over USB using your computer (Mac or Windows) along with the Harmony application. The initial setup isn't too bad, it will walk you through adding your devices (by model and manufacture) and organizing things into activities. This worked well for my TV, DVD, and receiver but it seemed to get the wrong IR codes for my other devices (like PVR) so I had to do these manually.
The most frustrating thing is how long it takes to update the remote to test out a change. Even if you just want to change one button, you have to wait 5-10 minutes for the remote to reprogram. Then you disconnect USB, try the command, find out it doesn't work, reconnect USB, and go through the configuration process again. Forget about experimenting, once it's "good enough" you're not going to want to change things unless you have to.
A few other gripes about the Harmony software:
- It detected all of the possible codes for my receiver and laid them out as buttons on the touchscreen (good) but the ordering seemed completely random (e.g. I had to flip through 6 pages to locate the command to manually power on/off)
- Rearranging buttons between pages is a huge pain (delete and re-add)
- There is no way to create groups of related commands (e.g. volume controls, playback controls, picture, etc.)
- There is no way to change the size of buttons or customize the icons
- The software requires you to be logged in to your Harmony account every time
The Harmony One has replaced my 6 remotes with just one and that is saying a lot. Apart from the software issues, as a day-to-day remote it mostly "just works". Guests can now watch a DVD without needing a 5-minute lecture and everything can be powered down with a single button press.
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