Customer Reviews: Read 3 more reviews...
 DON'T BUY SMARTDISK PRODUCTS April 16, 2008
K. Kopchick
0 out of 1 found this review helpful
Bought the FlashTrax Media Player. After a power outage the hard drive was fine, but the main computer would not recognize the drive. We were only three months over the one year warranty, and even though we would pay for the repair they said they wouldn't touch it after it was out of warranty. POOR CUSTOMER SERVICE. Poor attention was given to detailed emails, had to keep repeating the same thing over and over.
Their final response...."But it is the way that we have everything set up. We can not change things because you want us to. It would not be fair to every other customer who fellows the rules and saves their paper work. Good luck." Hello? I had the paperwork.
Mac User Warning February 29, 2008
A. Ross (Washington, DC)
2 out of 6 found this review helpful
As others have written, the entire SmartDisk USB line doesn't work properly with Mac laptops. I got one and it works fine with my wife's PC laptops, but won't even boot on my PowerBook G4. SmartDisk's tech support told me that the silver PowerBook line can't push enough juice through the USB cable to power the unit. So basically I have a silver paperweight -- nice. Avoid this product line at all costs.
 Drive Sleep problems February 21, 2008
J. Mei (Chicago, IL)
I had to return one of these because of a glaring problem with the drive, and am debating whether to return the second one:
1) There seems to be a problem when the drive spins down if you don't use it for a while. I had it hooked up to a MacBook and a MacBook Pro. They were running 10.4 and 10.5, respectively. When the drives are mounted and you don't use them for 10 minutes or so and the "set hard disks to sleep when possible" option is enabled in Energy Saver, a problem occurs. When you try to copy a file to the device after this time, the drive spins up, disappears from the system, and reappears in two seconds. The system complains that the drive was improperly disconnected and that data could be lost. I've had several firewire hard drives over the years and also recently bought a WD Passport 160GB USB, and that device came out of sleep properly.
The problem seems to be with the enclosure and not the drive that's inside. Either way, Smartdisk/verbatim should really come out with a firmware update to address the issue.
 Convenient, small, durable January 30, 2008
Karl Klein (Tennessee)
2 out of 3 found this review helpful
This is my second Firelite Drive and I am very pleased with them. They are small and durable. They plug into a computer. As a serious amateur photographer, I take them on my trips and they travel well. I carefully wrap them and always carry them ( with my laptop) on the airplane, never checking them. They are quiet, and not hot. They sit on my desk at home and easily plug in and are recognized easily.
I am buying a third one to use for backup on the road. I shot my son's wedding in California, and did not have time for DVD backup. Everything went fine, but I really want a backup drive when "on assignment", for those irreplaceable shots. I find hard drives are the fastest back up for me.
I have an earlier 80 gig Firelite and needed the AC adapter. So I bought an adapter for the newer Firelite 160, but have not needed it. I would recommend not immediately buying (the extra $$) AC adapter to after you see if you need it on your system. You can always get it later.
I love their small size. They are super. Hope this helps.
FireLite are JUNK!! December 16, 2007
Lisa Zolman
7 out of 9 found this review helpful
I've purchased three Smartdisk FireLites and two out of the three have failed on me. Both had tons of data. When I contacted FireLight support for help, they didn't even bother to email me back. I'll never purchase another product from Smartdisk!
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