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 enlarge | Author: Meryl Runion
Publisher: McGraw-Hill
Category: Book
List Price: $9.95
Buy New: $4.30
You Save: $5.65 (57%)
New (30) Used (16) from $4.30
Rating:  15 reviews
Sales Rank: 29151
Media: Paperback
Edition: 1
Pages: 175
Number Of Items: 1
Shipping Weight (lbs): 0.4
Dimensions (in): 7.7 x 4.9 x 0.6
ISBN: 0071452168
Dewey Decimal Number: 658
EAN: 9780071452168
ASIN: 0071452168
Publication Date: December 30, 2004
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: Brand New and Factory Sealed Item Fast Shipping
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| Customer Reviews:
| Showing reviews 6-10 of 10 | | « PREV | | |
 Super Help for Managers January 3, 2007
Gloria Jean Matzig (Aachen, Germany)
2 out of 2 found this review helpful
Great phrases to facilitate choosing the "right" words to comment on the performance of employees and "just-in-time" help with important everyday management tasks for anyone and everyone who needs to communicate in today's business world!
Empowering!! September 6, 2006
Steffi
4 out of 4 found this review helpful
Once again, Meryl Runion guides us expertly through the complexities of communicating with others. Just as in her Power Phrase series, this new book offers us multiple wording choices for any imaginable interaction between employer and employee. In giving us just the right words, she is also giving us a voice. Her phrases empower us to speak up in situations in which we may otherwise have passively held our tongue or aggressively said the wrong thing. I have been using Meryl's phrasing for years now, and teaching it to enthusiastic response in my own classes on communication. I truly believe that if every worker had just such a tool at their fingertips, it would make for a much more honest and productive work environment.
Build clarity, respect, trust--always need more of these! August 6, 2006
Barbara McNichol (Tucson, Arizona)
7 out of 7 found this review helpful
In her book Perfect Phrases for Managers and Supervisors, Meryl Runion starts strong by addressing the WHY question--why it's important to adopt responsible communication habits. SHe writes: "Passive communication is ineffective. Agressive communication creates resistance. Assertive communication gets results. Perfect Phrases are assertive phrases." They promote clarity, respect, and trust, which are essentials in managing people in a myriad environments. Meryl then gives examples (more than 170 well-indexed pages) of Perfect Phrases throughout the book, all reflecting the overriding mission of her book and her business, SpeakStrong, Inc. Practicing these scripted Perfect Phrases leads to consistently using PowerPhrases, a term she defines as "short, specific, targeted expressions that say what you mean so you can mean whay you say without being mean when you say it." Now that's powerful.
I was particularly struck by Meryl's statement that when managers and supervisors don't know what to say, they say nothing. Every page in this book provides a "starter" for saying an assertive phrase that commands respect. What a great tool to put in anyone's hands!
As a writer, Meryl communicates crisply and succinctly. She tackles a deeper level of dealing with communication issues than other writers I've studied in my 25+ years as a writer/editor. I'd call this book "gutsy" because it doesn't shy away from any aspect of communicating with employees and bosses, plus it shows how Perfect Phrases can motivate and encourage anyone. In fact, I've noted several precious phrases I'll soon be using with people I care about!
Barbara McNichol
Workplace Communication Defined August 1, 2006
Ruth Sherman
3 out of 3 found this review helpful
Mery Runion does a great service for people in any type of business. From her opening paragraphs that outline the manager's dilemma of no free time to learn how to manage, to the end where she advises such things as waiting 24 hours before saying something that seems risky, this book is packed with good information. In particular, her understanding of the difference between aggressive and assertive communication as well as the suggestion to use scripts were very affirming. I could not think of a single situation that Runion did not address. The Table of Contents makes it a snap to find the exact situation you may be facing and thus, the exact phrase. In addition, the phrases in this book, though designed for face-to-face communication, which is the ideal, can also be used for email and other, less formal electronic communication. I know that I will keep this book at my fingertips along with my dictionary, thesaurus, grammar and style manuals.
Perfect Help! July 22, 2006
Kimmy Hawks
5 out of 5 found this review helpful
If there is one thing I have not mastered in my life as of yet, it is speaking to those who work for me in a way that will not put them on edge - or make me look like a fool. Meryl's books has helped me get close!
This book, Perfect Phrases for Managers & Supervisors" is a must for my desk library. Anytime I have a confrontational or uncomfortable situation that needs to be addressed, Meryl's books have helped me with the perfect words to say -- and they have WORKED! Consistently.
I've used various phrases for apologizing, for firing, for interviews with perspective workers, for encouraging helpful ideas from the workers, dealing with "know-it-all" partners, diffusing anger, writing professional letters, giving positive enforcement without being phoney, just to mention a few.
Her book, and the others, have truly been the "Perfect Phrases" for any management, or personal, situation I've had to face. Not only do they help me come across in a kind and professional manner, they help me to personally feel like I've said what I truly wanted to say -- without being mean or attacking in what I said. Thank you, Meryl! Keep writing!
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